Shipping policy
Approximate delivery time
The approximate delivery times are listed below. Actual delivery time depends on the local courier. Tracking might not update until your shipment is undergoing customs clearance or has been cleared by your local customs office.
- USA: 1–8 days
- UK: 4–9 days
- Australia and New Zealand: 6–9 days
- Canada: 4–9 days
- Singapore and Hong Kong: 3–9 days
- Western Europe: 5–12 days
Shipping and delivery may occasionally take less or more time, depending on the speed of customs clearance on arrival.
We’re committed to your satisfaction. If you’re unsure about your order, please email us. We’re happy to help.
Processing time
Orders placed on weekdays are shipped within 24 hours. If you order before 11 PM PST on a weekday, your order will be shipped the same day.
Duties and import taxes—covered
We ship all international orders Delivered Duty Paid (DDP). Your checkout total includes shipping and any applicable customs duties and import taxes. You won’t need to pay additional customs charges when your order arrives.
Tracking
As soon as your order is packed, we’ll send you a shipping confirmation email with delivery information and a link to track your order online. Tracking information can take a few days to become available.
Please enter your email address correctly at checkout. Otherwise, you may not receive your order and shipping confirmation emails.
Receiving your order
If tracking shows your package as delivered but you haven’t received it:
- Look for a pickup notice left by the courier.
- Check with neighbors, friends and family members living at the same address.
If you have trouble tracking your order or questions about its tracking status, contact our support team at support@oreylo.com.