Shipping Policy

APPROXIMATE DELIVERY TIME

The approximate delivery times are as follows. The real delivery time depends on the local courier. The tracking status might not be updated until it is in process of customs clearance or it is cleared by your local customs.

  • USA: 8 - 12 days
  • UK: 5 - 12 days
  • Australia, New Zealand: 7 - 12 days
  • Canada: 8 - 12 days
  • Singapore, Hong Kong: 3 - 9 days
  • Western Europe: 5 - 12 days

Shipping and delivery may take short or longer from time to time depending on the speed of customs at the time of arrival.

We are committed to ensuring your satisfaction. Please send us an email if you’re unsure about your order. We’re more than happy to help! 

PENDING TIME

Orders placed on weekdays will be shipped within 24 hours. If you placed an order before 11 PM PST on weekdays, your order would be shipped on the same day.

TAXES AND DUTIES

Please note, the total order amount does not include local sales tax / VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax / customs fee may be applied upon delivery. Oreylo does not compensate for these additional charges.

Please check with your local Customs Office for more information or reach out to us to inquire about the threshold.
 

TRACKING

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking information is available.

Please ensure that you enter the correct email address upon checkout, otherwise, you may not receive the order and shipping confirmation email.

RECEIVING YOUR ORDERS

If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following instruction:

Look for a pickup notice left by the courier
Check with your neighbors, friends and family members living at the same address.

If you have problems tracking your order or have any inquiry about your tracking status, please contact our support team support@oreylo.com